What our Customers say...

Why SERVPRO Testimonials

JJ and Eduardo are real professionals. A huge thank you for crawling underneath my house to assess the damage and take photos for me. Very courteous and respectful. When they left I felt confident that everything is going to be okay. JJ and Eduardo at SERVPRO you get 5 stars from me.

Our furnace had been leaking for 3 months and it ruined my brand new flooring and 3 of my newly remodeled kitchen cabinets. SERVPRO came out and got everything above and below dried out and ready for the contractor. They were very careful and respectful of the situation, explaining every step and even tolerating my 10 month old puppy Rusty supervising everything. Big thank you to: J.J., Eduardo, Laura, Moises, Jose, Franco and Hugo

I cannot say enough about SERVPRO. From the first day when I called for help with the water damage in my home to the day they brought my contents back, they have been kind, professional, and thorough. My first contacts were Justin, Alex, and Samantha. They guided me through what they were going to do to get my home dried out, how they would pack up my home, and the process of dealing with my insurance. I was informed when people were in the home as well, which made me fell secure and safe. Joanne and her team packed up the contents of my home with care and delivered them back equally with care. The office staff is equally gracious every time I go in (Sandra and the receptionist). I am so grateful to SERVPRO for their amazing service during a very difficult time. Five stars is not enough!

I had a clean water leakage in a 2nd floor bathroom, water came out through my dining room roof and the pantry ceiling light. SERVPRO team came in the evening and looked out all the issue along with my dining room. The dinning room roof had a mural painting, I asked them try to save it if possible and the last option is to takeout the drywall to dry up. Abe listened patiently and looked into all the possible options and set out the equipment to start drying. He did the perforation and did all possible things and he finally was able to dry out everything. I cannot thank enough for their perseverance and dedication to save the mural. Shout out to the Puyallup SERVPRO team 

SERVPRO is a fantastic company that people can trust to provide exceptional service.

Great job by Jayson and Devin in handling the damage caused by our leak. Good communication. Explained the process well. Polite, professional and respectful of my home.

Luanne, Milton, Arturo and Trenesse are professional, friendly, courteous and timely. They made a very difficult time/situation a lot easier. We can't thank them enough the A TEAM!!!

I recently had a water line break in my 4 yr old home soaking my living room and kitchen. After trying to tackle the clean up of all the water on our own we knew it was more than we could handle. I called up SERVPRO right away since I had worked with them in the past yrs. Here it was 1:00am my team showed up and got right to work on our home. My entire team that has been assigned to overseeing our reconstruction project has been very professional, respectful, friendly, understanding and I have got to say their communication has been top notch! The team has consistently made it feel like they were not strangers in our home which we absolutely appreciate! I want to give MANY THANKS to my SERVPRO team. You all are very hard quality workers & Absolutely Rock! LET THE RECONSTRUCTION BEGIN

Rob & Trenton have been out taking care of our house this week and did an excellent job. Great communication, care, and went the extra mile to make sure things were done right. Highly recommend SERVPRO Puyallup/Sumner.

SERVPRO has been great. My dishwasher started leaking and ruined some of the flooring in my kitchen. I was able to schedule an appointment with them for the next day. Justin thoroughly checked the flooring in the kitchen for water, and underneath the house. He was able to send pictures and information about the state of the water damage directly to my insurance company, which made the process so quick and easy. Abelardo and Moises handled the clean up of the kitchen, which was quite a job because some of the cabinets had to be removed. They were very professional and walked me through what the clean up process was going to entail. Abelardo was also able to help schedule the daily follow up appointments (to check on the drying of the floors) before I had to be at work in the morning, so that was great. SERVPRO has made a stressful experience less stressful.

Niniska, Katy, Eduardo, Forrest & Allen did an amazing packing & moving my apt. They took care of all my stuff & packed everything neatly & organized. They even put together my furniture that was taken apart. I would definitely recommend them. Thank you so much! I truly appreciate all of your hard work. I know it wasn't easy God bless you.

We could not have asked for a more detail oriented, conscientious and professional team to deal with our clean up from a broken water pipe. The pack out crew, headed by Patricia, that helped us remove all of our belongings, both salvageable and non salvageable, were efficient, knowledgeable and most importantly, personable. We were put at ease with their care for our belongings and they provided a much appreciated distraction to our daunting situation with their light-hearted conversations. The water mirigation was completed quickly and very efficiently with daily progress inspections. Communication from everyone was clear and consistent and never left us wondering what was next.
Patricia, Joanne, Heather, Katy, Eduardo, Arturo, Neimaiah, Richard, Hector and Angela are such assets to SERVPRO. Employees like this crew are exactly why SERVPRO has the impeccable reputation that it does!

JJ and Glen definitely deserve a raise! They were so professional and helpful. JJ took so much time to explain things to me and answered any and all questions. They do this kind of thing everyday, but they understand we do not, and have so much patience for that. Just an all around a great experience in a time when it can be very stressful. Thank you for being so kind to my child he thinks you guys are super hero’s who came to save the day! THANKS SO MUCH JJ and GLEN!

JJ and Glen definitely deserve a raise! They were so professional and helpful. JJ took so much time to explain things to me and answered any and all questions. They do this kind of thing everyday, but they understand we do not, and have so much patience for that. Just an all around a great experience in a time when it can be very stressful. Thank you for being so kind to my child he thinks you guys are super hero’s who came to save the day! THANKS SO MUCH JJ and GLEN!

Our team, Nicosia, Milton, Eric, Arturo and Robert were amazing with our packout! They were professional and kept us updated at all times about what was going on. I would recommend them to everyone!

excellent service and they found my mother's picture which is irreplaceable. thank you all so much!!! Ninoska,Trennese,Darren,Erick,
Robert,Milton.

Ninoska's entire team was AMAZING! Minooka, Robert, Arturo, Manuel, Luis, Amina, Lenox, Daren, Eduardo, Noha, Eliah, Tennessee, Devin, Milton and Luanne, it took this entire team to make our pack-up and move-out run smoothly. Believe me, this was a big, painstaking job being done during the hottest days of this year. Each one of these young adults showed up each day with a big smile on their face and maintained a great attitude all day long. I cannot thank them enough for all of their extra TLC!! Thank you! Tammi Black

Today we had a team pack back of 8 storage units of furniture and boxes. The whole team of Joanne, Patricia, Eduardo, Arturo and Josh worked carefully and efficiently taking and placing our belongings in each room.
Joanne and Patricia really went the extra mile in making it easy to open and stack boxes. They were superb!
In the original pack out right after the fire, Sandra and Ninoska and their teams and Alex were wonderful. Not only did they pack, label and stack all belongings with great care, they also cleaned and scrubbed every surface of the studs and ceiling joists throughout the house.
All these people were easy to get along with, had a great sense of humor and worked well with each other.
Outstanding and deserving of 5 STARS!

Hugo and Carlos were both exceptional. Their desire to provide a superior service at a time when the customer is in need of help was very beneficial. Thank you gentlemen!

SERVPRO of Auburn has an amazing and knowledgeable team. The crew really cares about taking care of your damage and it shows! I would recommend to anyone.

Highly recommend. Kept me informed during the process and were very respectful of me and my home.

SERVPRO Auburn/Enumclaw did amazing work. The team was awesome and honestly a joy to have around. Thanks guys!

SERVPRO is a great company. I recommend them to everyone!

SERVPRO of Auburn/Enumclaw did a great job restoring my home. They were very polite and always arrived on time.

Did a great job. Highly recommend!